Privacy Notice
Last Updated: June 10, 2026
Thank you for visiting Vela Nest Home. This website is owned and operated by Vela Nest Home. We respect your privacy and are committed to handling your personal information carefully, responsibly, and securely while providing a smooth online shopping experience.
By accessing our website, using our services, or placing an order with us, you agree that Vela Nest Home may collect, use, store, and share your information in accordance with this Privacy Notice.
Information We Collect
We may collect personal information from you when you:
Visit or browse our website
Place an order through our store
Sign up for emails, newsletters, offers, or promotions
Contact our customer support team
Submit reviews, respond to surveys, enter giveaways, or join promotional activities
The information we collect may include your name, email address, phone number, billing address, shipping address, payment related information, order details, purchase history, and any other information you voluntarily provide to us.
We may also automatically collect certain technical data when you interact with our website. This may include your IP address, browser type, device type, pages visited, links clicked, time spent on the website, cookies, pixel tags, log files, and similar tracking technologies.
How We Use Your Information
Vela Nest Home may use the information we collect to:
Process, confirm, ship, and track your orders
Manage refunds, returns, exchanges, or customer service requests
Improve our website, products, services, and overall shopping experience
Send order confirmations, shipping updates, newsletters, promotions, and special offers
Customize website content, product recommendations, and advertising
Detect and prevent fraud, unauthorized activity, or security issues
Respond to your inquiries, requests, concerns, or complaints
Meet applicable legal, regulatory, or business requirements
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to support website functionality, improve performance, remember your preferences, manage your shopping cart, analyze visitor behavior, and show more relevant advertising.
Cookies may include:
Necessary cookies that allow the website to function properly
Performance cookies that help us understand how visitors use our website
Functional cookies that remember settings such as location, language, or currency
Advertising cookies that help display relevant offers and promotional content
You may control or disable cookies through your browser settings. Please note that some features of our website may not function properly if cookies are turned off.
Sharing Your Information
We may share your information with trusted service providers only when necessary to operate our business and provide services to you. These may include:
Payment processing providers
Shipping and delivery partners
Customer support platforms
Marketing and advertising service providers
Analytics and website performance providers
Legal, regulatory, or government authorities when required by law
We may also use or share aggregated, anonymized, or non personal information for business analysis, marketing, reporting, or research purposes.
Vela Nest Home does not sell customer personal information in the ordinary meaning of selling customer lists for money.
Text Marketing
If you provide your phone number during checkout or subscribe to SMS updates, Vela Nest Home may send you order notifications, delivery updates, abandoned cart reminders, or promotional text messages.
You may unsubscribe from SMS messages at any time by following the unsubscribe instructions included in the message or by contacting us at support@velanesthome.com.
Message and data rates may apply depending on your mobile carrier.
Email Marketing
If you subscribe to our email list or choose to receive promotional messages, we may send you updates about products, offers, new arrivals, and store news.
You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our marketing emails or by contacting us directly.
Your Privacy Choices
Depending on applicable laws, you may have the right to request access to, correction of, restriction of, or deletion of your personal information.
You may also have the right to object to certain processing activities or request that we stop sending promotional communications.
To submit a privacy related request, please contact us at:
Please include enough information for us to verify and process your request.
California Privacy Rights
If you are a California resident, you may have the right to request information about how your personal information is collected, used, and shared for business or marketing purposes.
To make a California privacy request, please email us at:
Please include “Attn: California Privacy” in the subject line so we can process your request properly.
Children’s Privacy
Our website is not designed for or directed toward children under the age of 13. Vela Nest Home does not knowingly collect personal information from children.
If we become aware that a child has provided personal information to us, we will take reasonable steps to delete that information.
Users under the age of 18 should use our website only with appropriate permission or consent from a parent or legal guardian.
Data Security
We use reasonable administrative, physical, and technical safeguards to help protect your personal information. Sensitive information submitted through our website may be protected through secure checkout and encryption technologies.
However, no method of online transmission or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.
Third Party Websites
Our website may contain links to third party websites, services, payment providers, shipping platforms, social media pages, or advertising partners.
Vela Nest Home is not responsible for the content, privacy policies, security practices, or data handling methods of external websites.
We encourage you to review the privacy policies of any third party websites before sharing personal information with them.
Data Storage and International Transfers
Your information may be stored, processed, or transferred in the United States, Canada, Hong Kong, or other regions where our service providers, business partners, or fulfillment partners operate.
By using our website or services, you understand that your personal information may be transferred, processed, and stored in these locations.
We retain personal information only for as long as necessary for business, legal, operational, security, or compliance purposes.
Policy Updates
Vela Nest Home may revise this Privacy Notice from time to time. Any updates will be posted on this page with an updated Last Updated date.
Your continued use of our website after changes are posted means you accept the updated Privacy Notice.
Contact Us
For privacy questions, unsubscribe requests, or complaints, please contact us:
Brand: Vela Nest Home
Email: support@velanesthome.com
Phone: +1 (213) 543-7698
Address: G/F, 11 Ming On Street, Hung Hom, Hong Kong
Website: Vela Nest Home official website