Shipping Policy
Last Updated: June 10, 2026
At Vela Nest Home, we believe a better home starts with thoughtful choices — not only in the products you use, but also in how they reach your home.
This Shipping Policy explains how we process, ship, and deliver your order.
Our Shipping Philosophy
Vela Nest Home is a home essentials brand designed for real homes, everyday routines, and practical living.
To provide useful home products at fair prices, many of our items may be shipped directly from trusted fulfillment partners, warehouses, and manufacturing partners.
This direct-to-you approach allows us to:
• Offer practical home essentials for everyday living
• Keep pricing fair without unnecessary retail markups
• Reduce excess storage and unnecessary handling
• Provide a wider range of useful home, kitchen, storage, decor, and pet lifestyle products
We appreciate your patience as part of this efficient and intentional way of shopping.
1. Processing Time & Shipping Fee
Every Vela Nest Home order is handled with care.
Order Processing Time:
Please allow 2 to 4 business days for order processing, quality checks, packing, and shipment preparation before your order is shipped.
Peak Seasons:
During holidays, promotional periods, New Year, or other high-volume seasons, processing times may extend up to 5 business days.
Shipping Fee:
Shipping fees will be displayed clearly at checkout before payment is completed.
The final shipping cost may depend on your delivery address, order value, product quantity, item weight, and any active shipping promotions.
If free shipping is available for your order, it will be shown at checkout.
2. Estimated Delivery Times
Because Vela Nest Home products may be fulfilled through different shipping partners and fulfillment locations, delivery times may vary depending on your region.
Estimated delivery times:
United States: 10 to 15 business days
Canada / United Kingdom / Australia: 11 to 18 business days
Europe: 12 to 20 business days
Rest of World: 15 to 25 business days
Delivery times are estimates and are not guaranteed delivery dates.
Shipping may be affected by customs processing, local carrier delays, weather, holidays, incorrect address information, or other circumstances outside our control.
We appreciate your understanding — thoughtful products and careful delivery may take time.
3. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with your tracking number when tracking is available.
Please note:
• Tracking updates may take 1 to 3 business days to appear after the shipping label is created
• If tracking information does not update immediately, your package may still be in transit
• Some packages may show limited tracking updates while moving between shipping facilities or countries
• If your order contains multiple items, they may arrive in separate packages
If you have not received your tracking email, please check your spam, junk, or promotions folder first.
For tracking help, contact us at support@velanesthome.com and include your order number.
4. Customs, Duties & Taxes
For international orders, customs fees, duties, import taxes, or local handling fees may apply depending on your country or region.
These charges are determined by your local customs authority and are the responsibility of the customer unless otherwise required by applicable law.
Vela Nest Home is not responsible for delays caused by customs clearance, local import inspections, or unpaid customs charges.
Customs fees are not common for many small household items, but regulations vary by country.
5. Order Modifications & Cancellations
We begin processing orders as quickly as possible to help ensure timely delivery.
If you need to change your shipping address, recipient information, phone number, or cancel your order, please contact us within 12 hours of placing your order.
Please email us at:
Use the subject line:
Urgent: Order Change
Please include:
• Your order number
• The email address used at checkout
• The full updated shipping information
• A clear description of the change you need
Once an order has entered processing, packing, or shipment, modifications or cancellations may no longer be possible.
6. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Vela Nest Home is not responsible for orders delayed, returned, lost, or undeliverable due to incorrect or incomplete shipping information provided by the customer.
If a package is returned due to an incorrect address, additional shipping fees may apply to resend the order.
7. Lost or Damaged Packages
Your satisfaction is important to us.
Damaged Items:
If your package arrives damaged, please contact us within 72 hours of delivery.
Please provide:
• Your order number
• The email address used at checkout
• Clear photos or videos of the damaged item
• A photo of the shipping label and outer package
Part of the goods will be shipped directly from our domestic warehouses, while the remaining items are produced and shipped directly from our ownfactories located in the United States, Canada.and Australia.
After reviewing your request, we may offer a suitable solution such as a replacement, partial refund, or full refund depending on the situation.
Lost in Transit:
If the carrier confirms that your package is lost in transit, please contact us so we can review the case.
Depending on the shipping status and carrier confirmation, we may arrange a replacement or provide another appropriate solution.
8. Delayed Delivery
Delivery delays may happen due to:
• Customs processing
• Carrier delays
• Weather conditions
• Holiday shipping volume
• Incorrect or incomplete address information
• Local delivery restrictions
• International transportation delays
If your package is delayed, please allow additional time for the carrier to update tracking information.
If your order has not arrived after the estimated delivery window, please contact us at support@velanesthome.com.
9. Separate Shipments
Some orders may include items shipped from different warehouses or fulfillment partners.
If this happens, your items may arrive separately and may have different tracking numbers.
There is no need to worry if only part of your order arrives first. The remaining items may still be on the way.
10. Contact Us
For shipping questions, tracking assistance, order changes, or delivery concerns, please contact us:
Brand: Vela Nest Home
Email: support@velanesthome.com
Phone: +1 (213) 543-7698
Website: Vela Nest Home official website
To help us assist you faster, please include your order number and the email address used when placing your order.